The multi account ban covers a number of exploits. We have stated in the rules that “This Service supports one Account per game per person only” and any accounts violating this past the date of the updated Player Rules and Policies have been banned.
Again, I will say that we will not enter into discussions about other players accounts. That is between the account holder and the team only.
As this thread is about the multi-account bans, a thread that is already open, I will be closing it. Thank you.
Hi @fredostrike, I’m sorry to say that I don’t think this will be a quick fix. Sometimes we can fix things swiftly and other times the issue may take longer to investigate and the fix might not be able to be added until a later update.
The team is still investigating at this time. Thank you for your patience while we continue to investigate!
I’ve answered your question on the Ascension Tower has descended thread. To keep everything tidy and in one place, I’m going to close this thread and ask everyone to head to the thread in the Announcements forum. Thanks!
Hi @Aspel! Thanks for letting me know. In the future for any bugs that you find, can you send in a report via Support please? You can either do this in game via "More" > "Contact Support" or by going here. Thanks!
Hi @Renolds and thanks for taking the time to post!
By the sounds of things you might have joined an Alliance that was under Alliance wide vassalage. This would mean that the Alliance Lord and any Generals were all conquered. Subsequently everyone in the Alliance is also conquered when this happens. Anyone joining an Alliance that has an Alliance wide vassalage on it would also become automatically conquered when they joined. If you were to then leave the conquered Alliance you would stay conquered as well.
I'm sorry to hear that. Could you send in a support ticket so that we can get this investigated fully please? You can do this via in game by going to More -> Contact Support or by going to this page here.